Privacy Policy

1. Information We Collect

All Coast Express Inc ("we," "us," or "our") collects information you provide directly to us when you request a freight quote, contact us, or use our services. This includes:

• Name and company name
• Email address and phone number
• Shipping details including origin, destination, cargo type, and temperature requirements
• Billing and payment information
• Communications you send us via email, phone, or our website forms

We also collect certain information automatically when you visit our website, including IP address, browser type, pages visited, and referring URLs through Google Analytics and Google Tag Manager.

2. How We Use Your Information

We use the information we collect to:

• Provide, coordinate, and manage freight brokerage services
• Process and respond to freight quote requests
• Communicate with you about shipments, updates, and service changes
• Send operational communications related to your shipments
• Improve our website and services
• Comply with legal obligations

3. Information Sharing

All Coast Express Inc does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Carriers and logistics partners — to coordinate and execute your freight shipments
• Service providers — companies that assist us in operating our business (technology platforms, payment processors)
• Legal requirements — when required by law, court order, or governmental authority
• Business transfers — in connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our website uses cookies and similar tracking technologies through Google Analytics and Google Tag Manager to analyze website traffic and improve user experience. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features of our website.

6. Third Party Links

Our website may contain links to third-party websites including carrier portals, tracking systems, and logistics platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies before providing any personal information.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Shipment records and associated personal data are typically retained for a minimum of seven years in accordance with freight industry standards and regulatory requirements.

8. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, or delete your data. To exercise any of these rights, please contact us using the information below.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: